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Chocobrosia operates an electronic commerce (hereinafter referred to as “ecommerce” platform (hereinafter referred to as “Site”) used by Chocobrosia users (“users”) to facilitate ecommerce. Chocobrosia understands the importance of its users’ privacy, as well as the importance of maintaining confidentiality of users’ personal information. This Privacy Policy (“Policy”) applies to all products and services provided by Chocobrosia and sets out the collection of, use of, and disclosure of, information in relation to users of the Site. Viewing, browsing, visiting, or using the Site, and/or submitting any information to the Site implies your automatic acceptance of the terms of this Policy. 



Your privacy is important to us; we have taken the necessary steps to ensure that we only collect information from you that is necessary for us to provide you with our services and to protect your account.

Information including, but not limited to, full name, phone number, company name, address, and email address (“Registration Information”) may be collected at the time of your registration on the Site.

In connection with any transaction, purchase, or service on the Site, we collect information, including but not limited to, billing and delivery information, credit/debit card numbers and expiration dates, and bank account numbers (“Account Information”) in order to facilitate the sale and purchase as well as the settlement of purchase price of the products or services transacted on or procured through the Site, among other things.

We record and retain details of users’ activities on the Site. Information relating to such transactions including, but not limited to, the types and specifications of products, pricing and delivery information and any dispute records (“Activities Information”) may be collected when sale and purchase transactions are conducted or facilitated through the Site.

We record and retain records of users’ browsing activities and buying transactions on our Site, including but not limited to IP addresses, browsing patterns and buyer behavioral patterns. In addition, we gather statistical information about the Site and visitors to the Site including, but not limited to, browser software, IP addresses, operating system, software and hardware attributes, pages viewed, number of sessions, and unique visitors (“Browsing Information”).

The information collected shall be used for product or service development and marketing purposes only. However, in the event of use of information other than what is specified, we shall not be obliged to seek written prior approval from visitors, users, guests, and/or customers.



Once you provide us any the information mentioned in the previous section, you authorize us to collect, retain and use that information for the following purposes:

  • Verifying your identity;

  • Verifying your eligibility to register as a user of the Site;

  • Processing your registration as a user, providing you with a login ID for the Site and maintaining and managing your registration;

  • Providing you with customer service and responding to your feedback, queries, disputes or claims;

  • To facilitate communication on the Site;

  • To resolve disputes, troubleshoot problems and enforce our policies;

  • Performing research or statistical analysis in order to improve the content and layout of the Site, to improve our product offerings and services and for marketing and promotional purposes;

By agreeing to these terms, you authorize us to use your full name, phone number, residential address, and email address (“Marketing Data”) to provide surveys, notices, product alerts, communications and other marketing materials to you relating products and services offered by us on the Site, including the value added services ancillary to your membership, and other products and services offered by us from time to time to members of the Site.



You further agree that we may disclose and transfer your information to third party service providers engaged by us to assist us with providing you with our services. These third parties include but are not limited to database management, data entry, products and services alerts, promotions, delivery services and membership authentication and verification services (“Service Providers”). 

These Service Providers are under a duty of confidentiality to us and are only permitted to use your information in connection with the purposes specified in this policy, and not for their own purposes.

You agree that we may disclose and transfer, for the purposes specified in this policy, your information to other affiliated companies.

You agree that we may disclose and transfer your information to our professional advisers, insurers, law enforcement agencies, government, regulatory, and other organizations for the purposes specified in this policy.

Any information supplied by you will be retained by us and will be accessible by our employees, any Service Providers engaged by us and third parties referred to in this policy, for or in relation to any of the purposes stated in this policy.

We may share your Account Information with merchants or banks to enable completion of your transactions on the Site. In addition, we may use your Account Information to determine your credit-worthiness and, in the process of such determination, may need to make such Account Information available to credit agencies or banks. While we have in place up-to-date internal procedures and technology to keep your Account Information and other Personal Data secure from intruders, there is no guarantee that such technology or procedures can eliminate all risks of loss, theft, or misuse.



We delete personal information when we no longer need it for the purposes described above. We retain personal information as permitted by law to resolve disputes and enforce our policies. To access or correct your information, please contact us on



We use a collection of tools (physical security, passwords, encryption) to protect your personal information against unauthorized disclosure and access, but we do not guarantee, and you should not expect, that your personal information will remain private. We are not responsible for any data practices or privacy policies of any third-party website, including without limitation any social networking website or service. 



If any terms of this Policy is declared or found to be unenforceable, illegal, or void, the remainder of this Privacy Policy shall not be affected by such declaration or finding and is capable of substantial performance, then each term not affected shall be enforced to the extent permitted by law or shall be modified only to the extent necessary to allow such term to remain legally valid and enforceable.

The terms of this Policy shall be governed by and construed in accordance with the laws of the UAE. Any disputes, controversies, or difference which may arise between you and Chocobrosia, out of, in relation to or in connection with this, Privacy Policy, is hereby submitted irrevocably to the exclusive jurisdiction of the Courts in the UAE to the exclusion of any other courts.

We may update this Policy at any time, with updates taking effect immediately when the updated Policy is posted to the website.

You agree that any information we hold about you (as described in this Privacy Policy and whether or not collected prior to or after the new Privacy Policy became effective) will be governed by the latest version of the Policy.

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